What We Do

Consumer Action advances consumer rights, nation-wide, by referring complaints, publishing educational materials in multiple languages, advocating for consumers in the media and before lawmakers, and comparing prices on credit cards, bank accounts and long distance services.

• About Consumer Action
  

  Consumer Action is a national non-profit 501(c)(3) advocacy and education organization that has served consumers since 1971. Consumer Action has a national reputation for multilingual consumer education and advocacy in the fields of credit, banking, privacy, insurance and utilities.

• Advocacy & Media
  

  Promoting pro-consumer policy, regulations and legislation and helping consumers be heard by those in power is an important part of Consumer Action’s work. We accomplish our goals through networking, coalition building, lobbying and media outreach.

• Coalition Activism
  

  Consumer Action is an active member of many coalitions of like-minded organizations working to promote social change.

• Community Outreach—AAPI Populations
  

  Consumer Action serves the Asian-American Pacific Islander (AAPI) communities with multilingual publications, financial literacy programs, stipend grants, in-language media outreach, a consumer hotline and a multilingual website.

• Consumer Action Issues and Positions
  

  Consumer Action focuses its work on a group of issues: financial services, housing and mortgage lending, insurance, telecommunications and privacy. Here we outline our positions on many important elements of these topic areas.

• Consumer Information & Assistance
  

  Consumer Action provides free, non-legal advice and referrals on a wide range of issues, in Chinese, English and Spanish.

• Corporate Advisory Board (2024)
  

  Consumer Action’s Corporate Advisory Board assists the executive director with engagement and fundraising strategies.

• Internet and Online Services
  

  Consumer Action was among the first consumer organizations to establish a presence on the Internet when its website launched in the late 1990s.

• Multicultural/Multilingual Outreach and Training
  

  Consumer Action provides educational materials, training and support to an extensive network of community-based organizations nationwide.

• Multilingual Publications
  

  Consumer Action has built an extensive, one-of-a-kind collection of consumer education publications, many of which are available in Spanish, Chinese, Vietnamese and Korean (in addition to English). These publications, covering a wide range of personal finance and other consumer topics, provide unbiased, actionable, reader-friendly guidance to help limited-English-speaking consumers understand their rights, protect their privacy, and make wise choices in the marketplace.

• Serving Spanish-speaking consumers
  

  This article outlines the ways that Consumer Action serves the Hispanic/Latino community.

• Translation Services
  

  Consumer Action’s translation services, available in Chinese, Korean, Spanish and Vietnamese, can help your organization accurately convey the meaning and tone of original English publication.